Details you hand over at sign-up
Opening an account asks for the basics: your name, date of birth, mobile number and the password you choose. The date of birth exists to keep younger players out and to unlock the right game categories for your region. Your mobile number is how we reach you about a deposit that fails, a withdrawal that needs a document, or a login from a handset we have not seen before. We also store the language you pick and your marketing choices.
Money records
The amount you deposit, the wallet or bank you used, the transaction reference and the time of the transfer are recorded for every bKash, Nagad, Rocket and Upay payment. We never see your wallet PIN. When a card or a bank transfer is used, the payment provider holds the full number and passes us only a masked reference with the last digits.
Chat transcripts
Our live chat desk saves each conversation. A second agent can then pick up a case without you repeating the whole story, and a bonus or withdrawal dispute can be checked against what was actually said at the time.
What npl11 keeps about your device and play
Every visit leaves a technical record: IP address, device model, operating system, browser or app build, the pages you open and the times you open them. The Android app also reports its version, currently 3.3.16, crash logs and the handset's Android level, which has to be 7.0 or newer to install. These logs are how we spot one password used from two cities in ten minutes and stop a script from farming bonus offers.
Gameplay history is stored apart from those logs. Each entry holds the game name, the studio behind it, the round ID, the stake and the result. That round ID is the piece that lets our team reopen an exact session, whether you are asking about a fishing round or a hand at a live table.
Why we ask for each piece
- To run the account. Login, balance, bet history and the cashier all need an identity to attach to.
- To move money. Deposits and withdrawals pass through partners who need a wallet number and a reference that match.
- To check age and identity. A date of birth at sign-up, and one photo ID before your first payout.
- To keep games fair. Round logs settle a dispute and show that a result was not edited afterwards.
- To fix what breaks. Aggregated page and crash data tells us which screen fails on which phone model.
- To send service messages. Payment confirmations and security alerts always go out. Offers only when you opt in.
Identity documents before your first withdrawal
Before a first payout we ask for one photo ID: national ID card (NID), passport or driving licence. The name on it has to match the name on the account. Review usually finishes within 2 hours. The first withdrawal can then take up to 6 hours because the payment partner runs extra checks on a new account; later ones normally land in about 38 minutes. Document copies are stored encrypted, seen only by the review team, and never used in marketing.
Cookies and storage on the site
Cookies keep you signed in, remember your language and hold a bet slip while you move between pages. Analytics cookies show us, in aggregate, where players get stuck on a form. You can clear or block them in your browser settings. Blocking the essential ones signs you out and can stop a deposit from finishing. The app stores a similar token on the handset so you are not typing a password every time you open it.
When npl11 shares data with other companies
We do not sell player data, and we do not pass your mobile number to outside marketers. Sharing stays with the companies that make a bet or a payment happen: payment providers, game studios loading a round, the identity review partner, and our analytics and messaging tools. Each one receives only the fields the job needs.
We also answer a lawful request from a regulator or a court, and we co-operate with a bank or wallet provider when a stolen account is reported. A partner that processes player data outside Bangladesh is bound by a written contract that sets out what it may do with it and how long it may hold it.
How long records stay with us
Account details and gameplay history stay while the account is open. Close it and a financial record is kept for as long as tax and payment rules in Bangladesh require, while everything else is kept only while a dispute or a bonus review could still be raised. Identity documents are deleted or anonymised when that window ends. If you ask us to close an account, we will say which records have to stay and why.
What happens to each type of record when an account is closed:
| Record | Kept while | Then |
|---|---|---|
| Profile, mobile number, date of birth | The account is open | Deleted once the money record period ends |
| Deposits and withdrawals | Tax and payment rules apply | Deleted, totals kept in anonymous reports |
| Photo ID copies | Review and account life | Deleted or anonymised |
| Live chat transcripts | A case stays open | Deleted when the case closes |
| Marketing preferences | Until you change them | Removed with the account |
Your choices and how to use them
Write to the chat desk for any of the items below. Someone replies 24/7 and will confirm in the same conversation what was changed.
- A copy of your records. Profile, payment history and chat transcripts, prepared as a file.
- A correction. A misspelled name, an old address or a mobile number you no longer use.
- Deletion. Close the account and remove what does not have to be kept.
- Marketing off. One message to the desk, or the stop option in any SMS we send.
- Cookie control. Browser settings for the site, Android settings for app permissions.
How the account is protected
Passwords are stored hashed, so nobody on our side can read yours. Traffic between your phone and our servers is encrypted, and staff access to player records is limited to the support and payments teams handling a case, with every lookup logged. No system is perfect. Use a password you do not reuse elsewhere, and never read a one-time code to anyone who contacts you first, even if they claim to be from us.
Players under 18
npl11 is for adults. We ask for a date of birth at sign-up, block accounts that fail the age check, and close any account we find belongs to a minor. If someone under 18 in your household has opened one, message live chat. We will close it and return any remaining balance to the wallet or bank that funded it.
When this page changes
A new payment partner, a new game studio or a shift in local rules can change how data moves, so this page is updated when that happens. Small edits appear as soon as they are published. Anything that widens what we collect or who we share it with is announced in the account area before it takes effect, which gives you time to ask a question or close the account.
Reaching the support desk
Live chat is the fastest route and the only channel for account-specific questions. It runs 24/7 and connects you to a person rather than a script. For general questions about payments, bonuses or the app, the help centre already has the answers written out. Keep your account number ready when you open a chat, and never send ID photos to anyone outside the chat window.
Data questions that come up most
1Does npl11 ever ask for my bKash PIN?
No. A deposit needs your wallet number and the amount, and the approval happens inside your own bKash app. Anyone asking for a PIN, a one-time code or a screenshot of your wallet balance is not from our team.
2Can I play without a mobile number?
The number ties one account to one person and is how we reach you when a withdrawal needs a document. It is also the address for login alerts when a new handset opens your account, so a missing number makes both slower.
3How do I get a copy of my data?
Open live chat and ask for a copy of your records. The agent confirms your name, mobile number and date of birth, then the support team prepares the file and hands it over in the same chat window.
4Will closing the account erase everything?
Not all of it. Payment records stay for the period tax and payment rules require. Profile data, chat logs and ID copies are removed or anonymised once that period ends, as the table above shows.
5Do you use my details for ads on other sites?
We run our own offers inside the account area and by SMS when you opt in. Your details are not sold or handed to outside advertising networks, and opting out of marketing leaves account and payment messages untouched.
If you are comfortable with how npl11 looks after your details, you can register an account or go back to the home page and look around first.